Refund policy
Return and Refund Policy – Essential
At Essential, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple return and refund process.
Returns
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You may return items within 7 days of receiving your order.
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Items must be unused, in their original packaging, and in the same condition as when received.
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Opened items and personalized products are not eligible for return.
Refunds
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 7 business days using the original payment method.
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Return shipping costs are covered by Essential.
Exchanges
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Exchanges are possible if the item is defective or damaged during shipping.
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Please contact our support team to arrange an exchange.
How to Return
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Contact our customer support via help.essential@outlook.com to request a return.
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Include your order number and reason for return.
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Follow the instructions provided for sending your item back.
For any questions regarding returns, refunds, or exchanges, please reach out to us at help.essential@outlook.com.