Shipping policy

At Essential, we are committed to delivering your orders quickly and safely. Please read our shipping policy carefully.

1. Processing Time

  • All orders are processed within 1–2 business days after payment is confirmed.

  • Orders placed on weekends or public holidays will be processed the next business day.

2. Shipping Methods & Delivery Times

  • We use reliable courier services to deliver your products.

  • Standard delivery within South Africa typically takes 3–7 business days.

  • Delivery times are estimates and may vary due to courier delays, stock availability, or unforeseen circumstances.

3. Shipping Costs

  • Shipping fees are calculated at checkout.

  • Essential covers return shipping for approved returns as per our Return and Refund Policy.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email to monitor your delivery.

5. Damaged or Lost Items

  • Please inspect your order upon delivery.

  • If your order arrives damaged or is lost during shipping, contact us immediately at help.essential@outlook.com so we can assist.

6. International Shipping

  • Currently, Essential ships only within South Africa.

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